💬
General support
Questions about a service, your order, delivery, or anything else — we'll get back within working hours.
🔒
Privacy grievance / breach
For any privacy concern, data-access request, consent withdrawal, or a suspected data breach — write to our dedicated grievance email.
📌 Good to know
- Our SLA to respond to any query or grievance is 24–48 hours (business days, working hours).
- We keep a basic billing record (name, phone number, transaction ID) securely in-house for 6 months, then delete it — retained longer only where required by regulation.
- Any grievance raised beyond 6 months of the order may not be valid, as the related records are deleted after that period.
- We're transparent — we never push you to buy extra services, and we never spam or harass.
📄 First-warning notice
A ready, non-threatening first reminder for an advance-paid order that wasn't completed. Open it to edit the [brackets], then copy or share on WhatsApp. We only ever use lawful, courteous follow-ups.